Return policy

1)Eligible Items:-
Items must be unused, unwashed, and in original packaging.
Include all accessories, tags, and free gifts.
2)Refund Options:-
Customers can choose:
Full refund to original payment method, or
Replacement of the same item (if available)
3)Shipping Costs:-
Customer-paid return shipping — customers pay to send items back.
You cover return shipping only if the item is defective or wrong.
4)How to Return:-
Email returns @urbanly.sales@gmail.com with order # and reason.
We’ll send a simple return code and instructions.
Ship item back with tracking.